Shipping & Returns Policy
At Mazmak, we prioritize making your shopping experience smooth and reliable. Below, you’ll find all the details regarding shipping and returns for customers in Egypt.
Shipping Policy
1. Free Shipping Across Egypt:
- We offer free shipping on all orders within Egypt if your order is more than 1000 EG, ensuring you receive your products without any additional costs.
2. Delivery Timeframe:
- Orders are typically delivered within 7 to 14 business days from the date of purchase.
- Delivery times may vary based on your location and product availability, but you will receive regular updates via SMS or email.
3. Cash on Delivery (COD):
- For added convenience, Mazmak offers Cash on Delivery (COD) for all orders within Egypt. You can pay when your order arrives at your doorstep.
4. Order Tracking:
- Once your order is shipped, you will receive a tracking number via SMS or email, allowing you to monitor your delivery in real-time.
5. Delivery Areas:
- We deliver to all cities and governorates in Egypt, ensuring nationwide coverage.
Returns Policy
1. 14-Day Return Guarantee:
- We want you to love your purchase! If for any reason you are not satisfied, you can return your item within 14 days of receiving it for a full refund or exchange.
2. Conditions for Returns:
- Items must be returned in their original condition: unworn, unused, and with all original packaging, tags, and labels intact.
- Certain products, including undergarments, swimwear, and personal care items, cannot be returned for hygiene reasons.
3. How to Return an Item:
- To initiate a return, contact our customer support team with your order number and reason for return.
- We will provide instructions for returning the item. In most cases, you will need to send the item back via courier or drop it off at a designated location.
- Customers are responsible for the return shipping costs unless the item is damaged or incorrect.
4. Refund Process:
- Once your returned item is received and inspected, we will process your refund within 7-10 business days.
- Refunds will be issued via the original payment method (if paid online) or in the form of store credit if COD was used.
5. Exchange Policy:
- If you wish to exchange an item for a different size or color, please contact our customer service team. Exchanges are subject to product availability and can be processed within 7-10 business days after receiving the returned item.
6. Damaged or Incorrect Products:
- If you receive a damaged or incorrect product, please contact us within 48 hours of receiving the item. We will arrange a return at no cost and send a replacement immediately.
Important Information
1. Return Shipping Costs:
- If you are returning an item due to personal preference, you are responsible for the return shipping fees. However, if the product is defective or incorrect, we will cover the return shipping costs.
2. Non-Returnable Items:
- Certain items cannot be returned due to health and hygiene concerns, including undergarments, swimwear, and some personal care products.
Contact Us
For assistance with your order, shipping, or returns, please reach out to us:
- Email: support@mazmak.com
- Phone: +20 1094530006
- Customer Support Hours: 9 AM – 6 PM, Sunday to Thursday
At Mazmak, we are committed to providing excellent service and ensuring your satisfaction with every purchase. Thank you for choosing us!